Request Service
Service Requests
Use the Daktronics MySupport Portal to:
- Create a new service case
- View open service cases
- Check order and shipping status
- Verify account information
- Select email/text settings to receive case notifications
Our standard response time is less than 4 hours.
Access MySupportUrgent Assistance
To help expedite your call:
-
Have your case number available if one has been assigned to you.
- If you require technical assistance to trouble-shoot your system, please call from where the equipment is located and have everything connected and powered up.
Parts Information
- Parts Repair and Return - Follow this RMA process and send any parts in need of servicing to Daktronics for repair and return.
- Exchange Parts Program - The Daktronics Exchange Parts Program is a convenient service for replacing key components in need of repair.
- NPN Module Shipping - Please follow the steps in our Module Carrier Order Instructions to safely ship modules.
We recommend storing your parts on site and as close to the display as possible.
Support Reminders
- Preventative Services - View Caring for Your Daktronics Display for display maintenance information.
- Service Agreement Renewals - As expiry of service agreements approaches, your Account Service Manager will reach out to the AV Integrator regarding renewals.
- Service Inquires Direct From Customer - If the end customer reaches out to Daktronics with service inquires, we will refer them back to the AV Integrator.