Sales Partner Support Resources

Video Wall Installation, Configuration and Troubleshooting

Request Service

Service Requests

Use the Daktronics MySupport Portal to:

  • Create a new service case
  • View open service cases
  • Check order and shipping status
  • Verify account information
  • Select email/text settings to receive case notifications

Our standard response time is less than 4 hours.

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Urgent Assistance

To help expedite your call:

  • Have your case number available if one has been assigned to you.

  • If you require technical assistance to trouble-shoot your system, please call from where the equipment is located and have everything connected and powered up.

Contact Daktronics

Parts Information

  • Parts Repair and Return - Follow this RMA process and send any parts in need of servicing to Daktronics for repair and return.
  • Exchange Parts Program - The Daktronics Exchange Parts Program is a convenient service for replacing key components in need of repair.

We recommend storing your parts on site and as close to the display as possible.

Support Reminders

  • Preventative Services - View Caring for Your Daktronics Display for display maintenance information.
  • Service Agreement Renewals - As expiry of service agreements approaches, your Account Service Manager will reach out to the AV Integrator regarding renewals.
  • Service Inquires Direct From Customer - If the end customer reaches out to Daktronics with service inquires, we will refer them back to the AV Integrator.